December 19th Emailing Bug

December 19th, 2022

We started to receive multiple reports of new invoice notices not sending out as expected on the morning of 12/19. Investigation is currently ongoing. The preliminary finding is that invoices sync'd into the portal on or after 12/16 may not have sent out. 

To find out if your portal was affected, navigate to your main menu>Reports, change the Email Category to "Invoice" and the Sent After filter to 12-15-2022. 

If you find an invoice that was sync'd in during this period and an email did not send out for it, please navigate to the customer's page that the invoice is under. Scroll down to the open invoice section. Click the "more" option on the right hand side of the invoice. Click the "Email" tab in the middle. Finally, click "Email Invoice" to initiate the email to the customer. 

Until a fix is deployed for the issue, it is likely that the issue will continue to occur for any new invoices you sync into the portal at this time. 

We sincerely apologize for any inconvenience this may have caused.  We will provide further updates to this issue on this page as they come in.