Associate Your ConnectBooster and KaseyaOne Accounts

Introduction

Follow this article to configure unified login in  your ConnectBooster tenant using your KaseyaOne account and successfully log in with IT Complete.

Prerequisites

  • You must have a KaseyaOne account set up before you can set up with IT Complete. The primary Master User must be an administrator in both KaseyaOne and ConnectBooster.
  • You must invite your users to KaseyaOne before they can associate their ConnectBooster account with KaseyaOne.
  • A Master Administrator (who must be both a ConnectBooster and KaseyaOne administrator-level user) will need to enable tenant association before any other user can proceed with associating their individual accounts per the instructions below

Tenant Association (Master Administrator Only on the First Login)

Prior to any user account association, a Master Administrator (who must be both a ConnectBooster and KaseyaOne administrator-level user) must enable association between ConnectBooster and KaseyaOne at the tenant level:

  1. Log into ConnectBooster using your ConnectBooster credentials
  2. Enable Log In with IT Complete under Settings -> Configurations -> IT Complete
  3. Checking the Log In with IT Complete box will direct the admin user to log in with KaseyaOne using their KaseyaOne Master Administrator credentials. (NOTE: If you are already logged in to KaseyaOne, you will not be shown this screen and your account association will be completed automatically. Please be patient to allow the serial redirects to process and load. You will be then be redirected to Step 4 below)
  4. The admin user will then be redirected back to ConnectBooster. (NOTE: If you are NOT redirected back to this page and redirected to KaseyaOne instead, please navigate manually back to the page shown below.)
  5. Proceed to Step 2 of the KaseyaOne User Account Association Instructions to associate your ConnectBooster and KaseyaOne user accounts, referring to the NOTES as you will still be signed in to KaseyaOne and have slightly different expected behavior.

KaseyaOne User Account Association Instructions

After the tenant-level association has been completed above, subsequent users may associate their individual ConnectBooster accounts with their KaseyaOne accounts (NOTE: Users must have a KaseyaOne account established by their KaseyaOne administrator prior to being able to associate their account.) via the following instructions:

  1. Log in to ConnectBooster
  2. Click  on the User Account button and select Enable Log in with IT Complete
  3.  You will then be redirected to sign in with your IT Complete credentials. (NOTE: If you just completed the steps above or are otherwise already signed in to KaseyaOne, you will not be directed to sign in again with KaseyaOne. Please be patient while the serial redirects load and associate your ConnectBooster user account with your KaseyaOne account.)
  4. You will then be redirected back to ConnectBooster where you will see a grid menu icon in the upper right hand corner. You can access your other IT Complete products from this menu. (NOTE: If you are NOT redirected back to this page and redirected to KaseyaOne instead, please navigate manually back to the page shown below.)