Invoice Image Data

Select Default Invoice PDF

This setting allows you to set a preference  hierarchy that the system will follow for various portal functions. 

The primary function drives which identical invoice copy clients can *view & print out

  • I.e., the line-item detail, as it occurs from the source system. This is typically in PDF format, when available.
  • *The invoice $ dollar amount figures clients PAY against in the portal will ALWAYS originate from your accounting software integration, regardless of the image setting.

The Invoice Image options available depend on your connected integrations, and the vendor's native API support.

Accounting, & CRM/PSA Integrations with Invoice Images:

  • Autotask (as of API v2021.3, currently only HTML is supported)
  • ConnectWise
  • Custom (Example, Datagate, or another purpose built image provider)
  • Kaseya BMS
  • Microsoft Dynamics GP
  • Microsoft Business Central D365
  • QuickBooks Online
  • Sage Intacct
  • Xero

When you or a client tries to view the invoice on the portal, this is the version of the invoice we will attempt to display.

In the example below, the first position #1 is Autotask.

If the 1st option is not found, the system will fallback to the second selected option (if one exists).

  • In this case, #2, the version from QuickBooks Online.


Note: QuickBooks on premise (desktop) versions do not have the ability for us to pull the identical invoice copy. 

  • We will do a best attempt to render the invoice based on our interpretation of the data.

Additional Options

Show memo description notes:

Only applicable to QuickBooks Desktop users. When enabled, we will display the memo field on the rendered version of the QuickBooks invoice. This may not display if another integration's invoice image preference supersedes QuickBooks.

Add as attachment to emails:

This setting includes the PDF copy (based on the above preference) on certain client facing emails, if they are enabled. 

The emails that can include the invoice attachment are:

Past Due/Before Due Notices

"New Invoice" (Delivery) Notifications