Viewing Invoices

The summary of an invoice can be viewed from multiple areas including Invoice History, Open Invoices, AutoPay Approval, among other places. Details on an invoice summary include:

  • Due Date
  • Total
  • Open Balance
  • Purchase Order #
  • Transaction Date
  • Invoice attributes including if the invoice is pending payment, has a scheduled payment, or meets criteria for an AutoPay rule
  • A summary of payments applied to the invoice
  • A description of matching AutoPay rules

Actions available on an invoice summary include:

  • Pay (shown when there is a remaining balance on the invoice)
  • View - Shows a rendering of the invoice based on the Invoice Image Data setting in the Billing configuration
  • Email Invoice (tenant administrators) - An invoice notification will be sent to the company's Default Contacts with the ability to add additional recipients not listed as a default contact. This email uses the Invoice Notification template found in the Customer Emails configuration.
  • View Email History (tenant administrators) - View all email history associated to the invoice -- Invoice Notifications, Account Summary, etc.
  • Comment Tab: The comment tab can be used by your clients should they have a question on a particular invoice. NOTE: ConnectBooster is not a two-way form of communication, so you will not be able to reply to your clients through the portal and these comments will NOT be stored. It is just a way to get the conversation started should questions come up on your client side.

The recipients of these notifications are managed under Configurations + Internal Settings + Notifications