What versions of QuickBooks Desktop do we support?
We officially support the software versions that Intuit still maintains and actively governs customer support. This is typically the past 3 years of Pro/Premier/Enterprise releases. While older versions may continue to work with us, we can not hold any authority if the integration encounters issues or suddenly fails.
How to find out what version you are running:
- With QuickBooks Desktop open, press the F2 key or Ctrl+1.
- In the Product Information window, find the Versions Used on File section.
- The most recently used version appears at the bottom of the list:
Code Version V28 QuickBooks Desktop 2018 V27 QuickBooks Desktop 2017 V26 QuickBooks Desktop 2016
If you are running a version of QuickBooks from 2014 or earlier:
On 3/12/2019 our development team implemented a security update to actively refuse any connections to systems utilizing the old TLS 1.0 protocol.
This change was needed in part of an ongoing review for renewed listing as an Intuit certified integration. Unfortunately, there have been a handful of reports of functional impacts from clients who have yet to update their Quickbooks and are presently operating on a 2014 or older version.
TLS 1.0 has a number of known vulnerabilities and has been widely deprecated and replaced by the newer 1.1, 1.2 and 1.3 protocols.
Quickbooks has not used this 1.0 version of TLS since their 2014 software versions.
If your organization is using an outdated version of Quickbooks, you will need to upgrade to a more recent version, to maintain your full ConnectBooster portal functionality.
The Intuit link below may be useful as a guide to the update process.
*Functionality may continue with older versions of QuickBooks, but we can not guarantee to support nor troubleshoot if function ceases