New Articles

  1. User Interface Enhancements

    January 3, 2023 Starting in January 2023 ConnectBooster will be updating the User Interface in ConnectBooster to better align with other Kaseya IT Complete modules. This is being done to streamline the expected user experience across IT Complete as...
  2. Microsoft Dynamics Business Central Setup Guide

     + ConnectBooster & Microsoft Dynamics Business Central Setup Overview Use this guide for configuring ConnectBooster to synchronize with Dynamics 365 Business Central. This guide includes step-by-step instructions for installing the ...
  3. Associate Your ConnectBooster and KaseyaOne Accounts

    How to link ConnectBooster to IT Complete using KaseyaOne.
  4. December 19th Emailing Bug

    December 19th, 2022 We started to receive multiple reports of new invoice notices not sending out as expected on the morning of 12/19. Investigation is currently ongoing. The preliminary finding is that invoices sync'd into the portal on or aft...
  5. QuickBooks WebConnector Setup

    Launching the synchronization with QuickBooks Log into QuickBooks as the main “Admin” user account. Set the company file to SINGLE user mode. Launch the Web Connector program. This is normally located under Start -> All Pr...
  6. My customer has missing invoices

    The preliminary action would be to check if the invoices indeed exist in your accounting package (ex., QuickBooks). Do they have actual outstanding balances/amounts due? The foremost common solution is to make sure a synchronization with your accoun...
  7. Email Delivery Options

    FROM Address Setting a custom "FROM" email address in the portal will change the appearance of the address displayed in your customer's email client (inbox).  If a "FROM" address is not set, the address will default to...
  8. What are these charges to my checking account?

    Monthly Fees ConnectBooster billing is split between ConnectBooster software, Payment Gateway Virtual Terminal, and the merchant processing fees. Since these are separate services, they get billed separately – it just so happens ConnectBooste...
  9. I can't login! Help!

    The first thing to identify is who is the individual encountering this trouble? Is it an internal team member, or end client?  Steps for Internal Employee  resolution: Have an administrator go to Settings + Configurations + Internal ...
  10. WebConnector Sync Errors and Best Practices

    Sync Failures for QuickBooks Desktop Due to the manner in which QuickBooks/Intuit developed the Web Connector, the sync tool can NOT run as a background service. This limitation is one of the root causes for the instability issues, as we are forced...